Using Email to Contact Your Instructor:
If you use a Hotmail, Yahoo or other web based account for your official school correspondence you may need to put the Seattle Community College (sccd) domain into your "safe list".  Jean Kent has created a short movie on the procedure.  You can view this movie at
http://northonline.sccd.ctc.edu/kent/workshops/camtasia/safe_list_new2.html

As an online student your instructor or the college may need to send you information via your email address.  It is important that the college have your current email address.  To update your email address you will need to go to the North Seattle web site at http://www.northseattle.edu click on Online Services then choose Update Your Address.  Please make any necessary changes to your contact information so that all of your information is complete and updated.  

Courseware Information:
If you are enrolled in a course that uses a special courseware such as WebCT (renamed Blackboard Learning Systems - CE), Blackboard or FirstClass you can find tutorials, troubleshooting and helpful information by following this link.

For any courseware used there may be technical issues that could impact your ability to login and use the software correctly.  Recent updates to Windows operating software (Service Pack 2) has made access to some off site servers problematic.  If you are having problems logging in to your account you may need to reconfigure your Firewall or Virus protection software to allow for access.  Please follow this link to the Microsoft website that will explain the new security features. These features include how to use the new Firewall as well as showing how to configure your IE browser regarding Pop Up blockers. 
 

Please note: for Students registering after the beginning of the quarter due to the various types of software associated with online instruction and their registration requirements, you must require a time allowance of 2 days before gaining access to your Virtual Classroom.  This means that when you register after the first day, you must consider that it may be another 2 full business days before you have access to the classroom.