Contacting your Instructor and logging in to your Course

If you are having problems contacting your instructor using your personal email or your class uses courseware the following information be helpful.

Using Email to Contact Your Instructor:

If you use a Gmail, Hotmail, Yahoo or other web based email account for your official school correspondence you may need to put the Seattle Community College (sccd) domain into your "safe list". This will help insure that any emails from your instructor or the college will not be filtered into your emails spam folder.  It is also important to periodically check your Span folder especially if you are expecting an answer from your instructor or a reply from our e-Learning office. 

As an online student your instructor or the college may need to send you information via your email address. It is important that the college have your current email address. To update your email address you will need to go to the North Seattle College web site at http://www.northseattle.edu click on Online Services then choose Update Your Address. Please make any necessary changes to your contact information so that all of your information is complete and updated.  

North Seattle also provides email to all registered students: this is called a "Collaboration Apps".  It includes email as well as a calendar and a document handling app.   This is connected to your NetID and can be found on the web. 

Courseware Information:

If you are enrolled in a course that uses a special courseware such as NSCC ANGEL LMS or WAOL ANGEL you can find tutorials, troubleshooting and helpful information by following this link.  North Seattle e-Learning provides in house tech support for ANGEL.
Some instructors use Moodle courseware and they will provide access information to students. Users can find out more information about Moodle on the web.   Some courses use web based sites such as OWL or Academic Software to deliver course materials and they provide their own tech support accessed by going to their web site.

For any courseware used there may be technical issues that could impact your ability to login and use the software correctly. At the present time most of the North Seattle online learning technology is web based.  This means that to access your virtual classroom you will need to use the information provided on the Registered Students page.  You are provided a URL address and login information to enter your courseware.  It is important to note that if you are on a network with strong security you may not be able to access your courseware and you will need to use a computer not associated with a network or you may have to adjust your personal firewall settings or virus protection to allow you access.   
North Seattle e-Learning courses require active participation and students need to log into their classes during the first week of the quarter to avoid getting behind.  Please contact your instructor or our e-Learning office if you experience difficulty in logging in.  

Please Note: For Students registering after the beginning of the quarter due to the various types of software associated with online instruction and their registration requirements, you must require a time allowance of 2 days before gaining access to your Virtual Classroom.  This means that when you register after the first day, you must consider that it may be another 2 full business days before you have access to the classroom.