Details on instructor & class information
 

BUS 140: Customer Relations

Short Description: Develops skills to identify and resolve customer complaints, handle difficult customers, utilize effective verbal and nonverbal communication methods, learn appropriate professional use of various electronic media, and learn to contribute to the service culture of an organization. Examines future trends and changes in work environments. Develops leadership skills and personal initiative.
5 credits

Delivery Mode: Fully Online (Modes explained)
Campus Attendance Requirements: None
Prerequisites: None
Fees: UD (Fees explained)